Phone Skills

Handling calls in a hybrid environment

by cigadmin on September 6, 2023 Categorized in: Phone Skills

Phone interviews are their own beast

by cigadmin on September 7, 2022 Categorized in: Phone Skills

Ask the veteran: How do I become a good “phone person”?

by cigadmin on April 7, 2021 Categorized in: Phone Skills

Cut the bull with customers

by cigadmin on July 22, 2020 Categorized in: Difficult People, Phone Skills

How to make a cold call

by on October 4, 2018 Categorized in: Phone Skills, Speaking

7 hacks to get more out of Siri

by cigadmin on August 15, 2016 Categorized in: Phone Skills

Boost engagement in conference calls

by on March 23, 2016 Categorized in: Phone Skills

What the best customer service reps do

by on May 4, 2015 Categorized in: Phone Skills

Angry callers: like putty in your hands

by on October 16, 2013 Categorized in: Featured Article, Phone Skills

4 tricks for sending clearer messages

by on November 15, 2012 Categorized in: Featured Article, Phone Skills, Speaking, Writing/Editing